How to re-enroll users in a campaign

For Action Trigger campaigns, you can set up re-enrollment criteria.

Below are the options you can choose from:

• Always
• Never
• 1 day
• 2 days
• 1 week
• 2 weeks
• 3 weeks
• 4 weeks

Whether you want to re-enroll a contact or not depends on whether they meet the campaign conditions once again in the future.

If you choose:

• Never, the contact goes through the journey one time only and will never re-enter in the future.
• Always, the contact will enter the journey at all times.
• If you choose a specific timing (from 2 days to 4 weeks), the contact might re-enter the journey only if:
  • the previous journey has been terminated and timeout expired (order binding).
  • the previous journey has reached the latest action (= no more action can be sent) and the time since the last action is more than the frequency value.