Sending an SMS is a great way to reach out to customers in an informal way, reminding them of purchases they didn’t complete or alerting them to new deals and sales. If you want to create an SMS campaign the first step is to design an SMS template.
To create your SMS template, head to the sidebar in your Carts Guru app and click ‘templates’ -> ‘add template’ -> ‘SMS’. Now give your template a name and select the base template that is most relevant to the campaign you’re creating.
Once you’ve clicked ‘create’ you will be taken to a draft template with two sections, ‘settings’ and ‘content’. Under ‘settings’ you will see your template name and will be able to add a UTM campaign or URL parameters if needed.
Switch from ‘settings’ to ‘content’ and select the language of your template. This can be either English (which is the default), French or Spanish. After selecting your language you can now fill in the content you would like displayed in your text message! Take note that the maximum amount of characters you can use is 160.
Within the content section, you can also add ‘tags’. There are many tags you can include, things like the contact’s name, a specific product, or the link to an abandoned cart.
Once you have finished your content your SMS is ready! Just click ‘save and exit’ and your template is ready to insert into a campaign!