Facebook “Send to Messenger” widget compliance

Facebook requires that you comply with some simple rules when using the “Send to Messenger” widget. These guidelines ensure you provide a good experience to your customers and that you're using the Add to Cart Widget appropriately.

1. Check the position of the widget

You should position the “Send to Messenger” widget directly below your primary add to cart button. No elements are allowed between the add to cart button and the “Send to Messenger” widget.

If you have other marketing elements, like count-down timers, they must be displayed below the “Send to Messenger” widget.

Carts Guru automatically positions the “Send to Messenger” widget below the Add to Cart button; however, sometimes you might need to adjust its position.

Find out more on how to specify a specific position

2. Let your customers know what they sign up for

Facebook requires you to provide a good experience for your customers. Letting them know why they are opting in is primary to this requirement.

Carts Guru adds an informative text below the “Send to Messenger” widget. Use this textbox to inform your customers of the type of notifications they should expect when they sign up through the widget.

Please make sure you verify that this text is clearly visible and contains the necessary information.