Understanding Carts Guru's multi-language templates

Carts Guru offers you the possibility to create templates in the language of your choice.

To get started, go to Templates. Here you will find a page of all your past templates. You can search through them by channel (Email, SMS or Facebook Messenger) or by language (English, French or Spanish).

Since you’re just starting out there won’t be any saved templates - so it’s time to create your own! The process between different channels is slightly different. Have a look at the links below to see how to create templates for each channel.

To create an email template, click here.

To create an SMS template, click here.

To create a Facebook Messenger template, click here.

Once you click Create Template you’ll be able to start editing your template.The fun part is where you get to edit the base template so that it fits in with the design and aesthetics of your brand. And this is where language comes in. Customers value brands more when they communicate with them in their mother tongue.

We offer 3 pre-determined languages to choose from: English, French or Spanish, all of which can be found under Translations. The default language is the one your website has, which you can change here.

If you want to send out templates in multiple languages you will need to select the translation you want the template to contain, and then update the text with the desired language in each of the boxes.

Important: please note that while the base of the template will have been translated automatically (if it's English, Spanish, or French), you will still need to update the text sections to the new language.

If you do not update the rest of the sections with the content you want in the desired language, some sections will show up as written in the default language, and some sections will be written in the translation you input in the template sections.